Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Th6
Level 7

Not connecting to internet

My two Roku express won’t connect to my internet which has excellent signal strength. Why? And why does it keep happening? We also have a Roku television and that is working just fine. 

2 REPLIES 2\
ginatt
Level 7

Re: Not connecting to internet

We are having the same issue -  2 roku sticks cannot load.  All our other non-roku in home devices are connected to the internet no problem.

This happened a few weeks ago as well.  Is there a Roku server status page someone that we can see the outages?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Not connecting to internet

Hey @Th6 @ginatt

Thanks for reaching out here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, if the affected device is a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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