Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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AimeeG
Level 7

Not connecting to internet

I have 4 TVs. 2 have Roku boxes and one is a Roku tv. The Roku tv is working fine but the other 3 will not connect. 

please advise. Thank you. 

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1 REPLY 1\
StreamerUser
Level 20

Re: Not connecting to internet

You didnt mention your Roku's model # and firmware version(s): Settings/System/About

1)  Try rebooting all devices (modem/router/gateway/Rokus)

2) Verify your modem/router/gateway has its 2.4Ghz SSID enabled, and on channel 1, 6, or 11 with a 20Mhz width.  For the 5Ghz SSID, make sure its on channel 36-48 or 149-165.  Recent firmware updates for provider equipment have disabled 2.4Ghz, so make sure its enabled.