Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
my roku updated on 9/14 and disconnected itself from my internet after the update. All my other devices in the house connect fine and on the tv it says connection is excellen but when i click to connect it tells me that theres a connection issue. I restarted my router, the roku and even did a factory reset on the roku and it still will not connect to the internet. Anyone know how to fix this issue!?!
-Roku device model -Serial number -Device ID -Software OS/version (these can all be found in Settings > System > About) -Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -Internet Service Provider -Router make and model -Steps to reproduce the issue you are seeing
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