Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Griffindor
Level 7

Not connected

I have 3 Premiere devices and all 3 has “not connected” on the top right corner on the main screen. We tried resetting internet, re-entering wifi information on the devices and nothing. Internet is working fine in rest of the house. By the way, one of the rokus, in in the same room as the wireless router. 

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Not connected

Roku models Express, Express+, Premiere, and Premiere+ cannot connect to the 5 GHz wifi band, only to the 2.4 GHz band. If you have one of these models and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.

Also, there have been a number of reports lately of people who have routers supplied by their Internet Provider (mainly Spectrum) having their router's 2.4 GHz band disabled by an update to the router software. They've had to have their Internet Provider re-enable the 2.4 GHz band and make sure it is set to 20 MHz bandwidth, or in some cases swap in a new router.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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