Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Justinmitchell
Level 7

Not connected, tried everything but cant find network

Tried everything I can think of.

Turned off roku and back on

Reset roku

Factory reset roku

Reset router

Turned router off and on

Put roku next to router

Roku finds every other network in my street but mine!!!!

I get to choose language, it searches for network, it cant find mine, I rescan and rescan but never finds my network.

I have an amazon firestick and this works perfect. Mobile phone connects to network, smart tv connects to network, central heating connects to network, ROKU do not.

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makaiguy
Community Streaming Expert

Re: Not connected, tried everything but cant find network

What model and model number Roku is this?  Settings > System > About will show you.

Roku Express/Express+ (prior to the new Express 4K) and Premiere/Premiere+ are lower end units with single band Wi-Fi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, !et alone connect to it. If you have one of these models and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.

Within the 2.4 GHz band, Rokus use channels 1 through 11 as are used in North America. Some other parts of the world also support channels 12 & 13, but Rokus can't even see these channels. If your router supports these higher channels and also has an auto channel selection feature that may switch to one of them, make sure auto is not configured. Be sure your router is set to only use channels 1 through 11.

Also, there have been a number of reports lately of people who have routers supplied by their Internet Provider in which the router's 2.4 GHz band was disabled by an update to the router software. They've had to have their Internet Provider re-enable the 2.4 GHz band, or in some cases swap in a new router with 2.4 GHz support.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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