Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

No wireless connection after update

I have a Roku express 3930X and it was working fine. I updated to 11.0.0 build 4193-AE and now it can’t connect to WiFi no matter what I do. I reset the Roku, the modem, the router, etc. Nothing works. The connection check says the connection is excellent but then I go to load an app and it says no connection. 

Also, I have 3 Roku devices so not qualifying for agent service is just plain malpractice. 

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Community Streaming Expert

Re: No wireless connection after update


If you have cable ISP like Xfinity/Comcast, Cox or AT&T, have you verified that that your 2.4 ghz band is enabled and that you have it configured to use the b/g/n protocol (not g/n or n-only)?

Xfinity / Comcast → ( ) with a walkthrough (

Cox → (

AT&T → ( You can select your appropriate router from the drop down menu.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941