Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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gunslinger95
Level 7

No wireless access

Ordered a Roku Premiere from Amazon 3 weeks ago.  Worked great until tonight.  Now it's telling me no wireless connection.  Tried resetting the network connection and factor reset.  Neither helped.  Roku Premiere+ on the same network works fine.  It'll be going back to Amazon if I can't find a solution. Please help if you can.

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makaiguy
Community Streaming Expert

Re: No wireless access

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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