Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Angeleyes401
Level 7

No wifi/internet connection after an outage in my building

My roku was working fine before the outage with Comcast. Comcast says my internet is working fine and getting a signal but my roku won't connect anymore. Ive tried everything that has been listed and still nothing. Im getting frustrated because it was working jus fine

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1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: No wifi/internet connection after an outage in my building

Hi @Angeleyes401,

Thanks for reaching out to the Roku community!

I understand that you are unable to connect your internet connection after an outage with Comcast.

What Roku model device are you using? Do you get an error message when you try to connect to your wireless network? What specific troubleshooting steps have you taken so far to try to resolve the issue?

Have you taken a look here for more tips about troubleshooting that network issue: What should I do if I cannot connect to my home network or ...
We also recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot to isolate the issue.

Please keep us posted and we'll continue assisting you from there.

Thanks,
Mary

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