Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DaveG99
Level 7

No streaming content from either of two Roku devices available. Internet works with computers

In a non-home location, I can log in to internet no problem with my Mac computers and iphone on a dedicated wifi connection with a password. I have two Roku units, but neither of them indicate there is an internet connection. and cannot connect with content providers.

What must be done to make Roku operate?

0 Kudos
2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: No streaming content from either of two Roku devices available. Internet works with computers

Is this non-home location one where you log into a gateway page in your internet browser using a computer/table/phone to establish its contact to the internet? 

If so Roku can't do that directly because it has no internet browser.  Roku has created a work-around for this, which involves connecting a WiFi-equipped computer/tablet/phone to the Roku via WiFi-direct and using the web browser to reach the gateway page THROUGH the Roku.  The internet connection thus set up will be for the Roku.

See this page for information on this "Hotel & Dorm connect" option:
https://support.roku.com/article/215058118

All current models should support Hotel & Dorm connect.  Some older models may not.  I have not been able to find a list of which models no longer being sold do and don't support this.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
0 Kudos
DaveG99
Level 7

Re: No streaming content from either of two Roku devices available. Internet works with computers

Thanks for your response.  Yes, I did indeed tried that ... I got a code to use but when I entered it the message was that it was an invalid code .

I think I need a newer Roku box with that capability, then it may work as advertised.

0 Kudos