Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
We lost our roku remote a while back and have been using the mobile app.. however, we recently got a new internet provider and now our roku isn’t hooked up to the same network as my phone so I can’t use my remote and without a remote I can’t change the network.. can someone at roku reset it or something .. I may just need to buy a new remote but if I didn’t have to that’s be great
That looks like a Roku Express, although it could be a Premiere.
Regardless, both will use IR remotes. That's good news. You can run to Family Dollar, Walmart, Best Buy, CVS, Walgreens, or any place that carries cheap universal remotes. Just find one that includes Roku as a supported device -- that's most of them -- and use it to set it up.
Once you get it set up, you can use the app again. I still recommend a Roku remote, but the cheap universal remote will suffice if you so choose. If you decide to get a Roku remote later, let us know the model number (Settings > System > About) and we can guide you on that.
But, for now, run to town, spend $5-10, and set your Roku up tonight.
DBDukes http://www.dbdukes.com/Roku Ultra (4660) Roku Streambar (9102) Roku Streaming Stick+ (3810)