Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

No password to WiFi roku express

I recently bought a used express now I can’t hook it up because I don’t have the password to the WiFi on the roku idk what to do I am trying to use my iPhone as a remote is it a lost cause or?


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Community Streaming Expert

Re: No password to WiFi roku express

I take it you did not get the remote with the Express?

The Roku app on your phone will only connect with a Roku that has already been set up on the same network as the phone is connected to.  You can't use the app to connect the Roku to the network.

You will need a working remote to get the Express set up.  It uses a basic IR (infrared) remote that you can purchase from Roku (the "Simple remote") here:

Or, you can find an inexpensive universal IR remote locally at a Walmart, Dollar store, etc. -- just be sure Roku is listed as one of the things it can control.

Here's a video from Roku that can show you the setup process:


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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