Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

No networks found. But other Roku and computers are connected

I have a Roku add on device it has worked for over a year perfectly. Now it's not connected to WiFi and it can't find any networks. Everything else in house is connected. I have tried everything from all the posts but can't get it to detect wireless network. Do I need to replace the unit? Is there a warranty? 

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11 Replies
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Roku Employee
Roku Employee

Re: No networks found. But other Roku and computers are connected

@Dawgshawgs 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: No networks found. But other Roku and computers are connected

Danny, I am having the same problem... my other roku's are fine but one will not detect my wifi... HELP, please!

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Level 21

Re: No networks found. But other Roku and computers are connected


@ilovemylord wrote:

Danny, I am having the same problem... my other roku's are fine but one will not detect my wifi... HELP, please!


Do the same. Send Danny a PM with the requested information. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: No networks found. But other Roku and computers are connected

Just sent a PM for similar issue.

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Level 7

Re: No networks found. But other Roku and computers are connected

Same issues.  How do I PM anyone?

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Level 21

Re: No networks found. But other Roku and computers are connected


@West24_isaac wrote:

Same issues.  How do I PM anyone?


Click on the user's icon/avatar and select view profile. On their profile page is a button for sending a private message. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: No networks found. But other Roku and computers are connected

Hey Danny I am having the same issue . My internet is connecting on my phone but my tv for some reason isn’t showing any networks for me to connect to and this has been goin on for a few days now. Can you help my please. Roku customer service is shut down.

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Level 7

Re: No networks found. But other Roku and computers are connected

I went to that page but I didn’t see button for private message 

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Level 7

Re: No networks found. But other Roku and computers are connected

I sent PM as well

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