Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Dawgshawgs
Level 7

No networks found. But other Roku and computers are connected

I have a Roku add on device it has worked for over a year perfectly. Now it's not connected to WiFi and it can't find any networks. Everything else in house is connected. I have tried everything from all the posts but can't get it to detect wireless network. Do I need to replace the unit? Is there a warranty? 

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16 REPLIES 16\
RokuDanny-R
Roku Employee
Roku Employee

Re: No networks found. But other Roku and computers are connected

@Dawgshawgs 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ilovemylord
Level 7

Re: No networks found. But other Roku and computers are connected

Danny, I am having the same problem... my other roku's are fine but one will not detect my wifi... HELP, please!

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atc98092
Community Streaming Expert

Re: No networks found. But other Roku and computers are connected


@ilovemylord wrote:

Danny, I am having the same problem... my other roku's are fine but one will not detect my wifi... HELP, please!


Do the same. Send Danny a PM with the requested information. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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breban
Level 7

Re: No networks found. But other Roku and computers are connected

Just sent a PM for similar issue.

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West24_isaac
Level 7

Re: No networks found. But other Roku and computers are connected

Same issues.  How do I PM anyone?

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atc98092
Community Streaming Expert

Re: No networks found. But other Roku and computers are connected


@West24_isaac wrote:

Same issues.  How do I PM anyone?


Click on the user's icon/avatar and select view profile. On their profile page is a button for sending a private message. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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jcla0004
Level 7

Re: No networks found. But other Roku and computers are connected

Hey Danny I am having the same issue . My internet is connecting on my phone but my tv for some reason isn’t showing any networks for me to connect to and this has been goin on for a few days now. Can you help my please. Roku customer service is shut down.

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JayDak
Level 7

Re: No networks found. But other Roku and computers are connected

I went to that page but I didn’t see button for private message 

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JayDak
Level 7

Re: No networks found. But other Roku and computers are connected

I sent PM as well

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