Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Km76
Level 7

No network

Whilst watching a programme yesterday the screen went blank and it stated that system was not connected to wifi. I have tried unplugging the roku express, I’ve unplugged and restarted router, I have into settings and reset the network setting. Hasn’t found network when scanning or by manually putting in its name or password. Very frustrated as it’s only 6 months old. What can I do?
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RokuTannerD
Level 19

Re: No network

@Km76 Thanks for the note here. If troubleshooting your device, and restarting your router/modem isn't helping clear up the issue, please send me a private message with your Roku account email address and the serial number of your Roku device from Settings>System>About. I'll help take a closer look and see how else we can assist! 

 

Thanks,

Tanner

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