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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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MmrOwr1995
Level 7
‎09-07-2020 06:30 AM

No internet connection

I have a wireless connection but no internet connection with a error code of 009. I have a WiFi extender. I have done the resetting of everything. More then 20 times. Router, Roku, DNS on my internet, mirrored my WiFi extender with my actual WiFi router and I have when to the extent of factory reset. Nothing works. It will connect sometimes and then a few hours later you will go back to watch and there will be no internet connection. I have 3 other Rokus and don’t have this problem. Only the one on WiFi extender. Please help before I switch to a different device!!! 

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RokuDanny-R
Roku Employee
Roku Employee
‎09-07-2020 04:17 PM

Re: No internet connection

@MmrOwr1995 

Thanks for the post.

Try taking a look here for more tips about troubleshooting that network error code: What should I do if I cannot connect to my home network or the internet?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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