Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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countymounty171
Level 7

No connection with my Roku. Can't find my wifi or mobile hotspot. I've got nothing.

I've restarted the roku multiple times... unplugged it. Restarted the router multiple times, made sure I was operating at 2.4 ghz.  The roku doesn't find any connections anywhere including my mobile hot spot sitting right next to it.  Worked fine until a couple days ago and now I have absolutely nothing.

I don't know what else to do, but it sure rots not having the roku working.

Any help would be great.  Thanks!

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atc98092
Community Streaming Expert

Re: No connection with my Roku. Can't find my wifi or mobile hotspot. I've got nothing.

First we need to know what model Roku you have, model number please, not just the name. Some devices support 2.4 and 5 GHz WiFi, while others are 2.4 GHz only. 

While you look that up, here's a thing or two to check. Find out what channel your wireless is using for 2.4 GHz. There are 14 available channels, but Roku only works on 1-11. Since virtually all access points come set to select the channel automatically, sometimes they choose a channel they shouldn't. Your 2.4 GHz radio should be on channel 1, 6 or 11 for the best results. You also need to check that the correct protocol is enabled. On 2.4 GHz, Roku devices support 802.11b, g or n. You don't want to use b, as it's an old and slow protocol. .11n is your best protocol for newer devices. Only have b and g enabled if you have something very old that only supports b and/or g. For the security setting, make sure you are using WPA2, as it's the strongest available on consumer devices at this time. 

Do you see any wireless connections at all when you scan for networks? Unless you're really in a remote location, you should see anything around you, assuming they have their SSID Broadcast enabled. That's one more setting to check in your router, because if SSID Broadcast is turned off your router is invisible without using more sophisticated scanning tools. 

Dan

Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: No connection with my Roku. Can't find my wifi or mobile hotspot. I've got nothing.

I'm going to guess it's a 3920.  Let's see if I'm right. Smiley Happy

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NLD
Level 7

Re: No connection with my Roku. Can't find my wifi or mobile hotspot. I've got nothing.

I have the exact same problem.  My model is 3900X Roku Express.   It finds my network but wont find any wireless to connect to.  I have gone through my wireless 2.4 and 5 tried different channels still no luck.  Just reset ROKU and still does not find any wireless connection 

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renojim
Community Streaming Expert

Re: No connection with my Roku. Can't find my wifi or mobile hotspot. I've got nothing.

@NLD, you're contradicting yourself.   You say, "It finds my network but wont find any wireless to connect to".  What do you mean by that?  Your 3900 doesn't support 5GHz, so you can give up on that.  It only supports 2.4GHz channels 1 to 11.  If you have Comcast/Xfinity or Cox as your ISP change the wireless mode from g/n to b/g/n.

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atc98092
Community Streaming Expert

Re: No connection with my Roku. Can't find my wifi or mobile hotspot. I've got nothing.

@NLD the Roku Express is single band, so only 2.4 GHz to worry about. You say it finds your network, but then you say it doesn't find any wireless to connect to. Could you please me more specific? Does it see your wireless but not connect? Not see your wireless at all? 

Who is your ISP (cable company, or something else)? Some ISPs can configure your router remotely, and they have been known to change a setting that makes it hard/impossible for a Roku to connect. 

for your Express, the 2.4 GHz radio must be enabled, and the channel must be between 1 and 11. Also, 802.11b/g/n must be enabled. If only g/n is on, some routers will not permit a Roku to connect, even though they all support 802.11g and n. It's just one of those oddball behaviors of the router. Sometimes it's a checkbox for "legacy" support, which is what 802.11b is, a legacy format.

Dan

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NLD
Level 7

Re: No connection with my Roku. Can't find my wifi or mobile hotspot. I've got nothing.

Thank you for your response.  Yes my wifi is operating on 2.4 channel 6 g/n.  The TV is connected to the wifi but the ROKU does not show any wifi networks. Tried a hard reset on the roku but no luck

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atc98092
Community Streaming Expert

Re: No connection with my Roku. Can't find my wifi or mobile hotspot. I've got nothing.


@NLD wrote:

Thank you for your response.  Yes my wifi is operating on 2.4 channel 6 g/n.  


That's likely your issue. You have g/n configured, but with some routers you also need b enabled, so b/g/n together. It doesn't make sense, but for some routers, especially cable routers, it seems to do the trick.

Dan

Roku Community Streaming Expert

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