Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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M91
Level 7

No connection to 5ghz

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So I just bought a Roku, model number 3930x Roku express. It only allows me to connect to my 2.4ghz wifi. It can’t find my 5ghz. All my devices can find both. Not sure what the issue is or if this model is capable of finding 5ghz? Thank you. 

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makaiguy
Community Streaming Expert

Re: No connection to 5ghz

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Express, Express+, and Premiere are budget models that only support the 2.4 GHz wifi bands.  All other current models have dual band wifi support and can connect to both 2.4 and 5 GHz bands.

You may be able to improve your 2.4 GHz performance if you hsve access to your wifi router settings.  Try changing the channel it is using to see if you can find one with less interference from neighbor's wifi, microwave oven interference, etc.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

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4 REPLIES 4\
boogernose
Level 18

Re: No connection to 5ghz

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Why do you need 5G? do you know?

2.4ghz is perfectly fine. Use it.

---A problem clearly stated is a problem half solved---.
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M91
Level 7

Re: No connection to 5ghz

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my wifi isn’t great to begin with. The 2.4 is terrible, the 5 is decent. When watching movie it gets blurry and clear every few seconds. I have the same issue even with my phone when I use the 2.4. I have to use a wifi extender to reach my room so it’s not great connection to begin with. I had chromecast before and the 5 was better than the 2.4. So my question is, is this model capable of the 5 or not? 

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makaiguy
Community Streaming Expert

Re: No connection to 5ghz

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Express, Express+, and Premiere are budget models that only support the 2.4 GHz wifi bands.  All other current models have dual band wifi support and can connect to both 2.4 and 5 GHz bands.

You may be able to improve your 2.4 GHz performance if you hsve access to your wifi router settings.  Try changing the channel it is using to see if you can find one with less interference from neighbor's wifi, microwave oven interference, etc.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

View solution in original post

LexdaCosta
Level 7

Re: No connection to 5ghz

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5Ghz wifi network wasn't created yesterday and Roku is providing a new device with a prior network conection which limitates whe bandwich you gonna usa. I'm very disappointed with Roku and I'm already looking for other device's from other companies. I think the best way to get what I need is to buy a micro pc or raspberry and set that up with linux/android media center os so I can get something that really works fine.

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