Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
No Wireless connection - is it the 10.5 software update?
All of a sudden, my Roku stick and Roku Magnavox TV absolutely REFUSE to connect to wireless. It is not a Verizon issue as all other devices in the house work fine. Both have 10.5 software from Roku. I did a factory reset on the stick, no help and now I'm stuck in reset. I don't know what to do about the Roku TV (which is only a year old!). Do I ditch everything and go with something else or is there a remedy? Thanks in advance.
The troubleshooting steps available in this Support link may help. Try giving it a shot: How to connect your Roku device to the internet using Wi-Fi or Ethernet. You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
Re: No Wireless connection - is it the 10.5 software update?
Thank you for the reply. We have tried all the steps, both usual and suggested, ad nauseam. We also tried several Youtube suggestions. As for reconfiguring the router, beyond my realm of capability I'm afraid. Guess I have a decision to make.