Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
amymcp1211
Level 7
‎04-10-2020 07:32 PM

No Wireless Connection

My power was out for a couple hours this morning and now my Roku won’t connect to the internet. I’ve tried repeatedly to connect and re type my password and it won’t work! What do I do?

0 Kudos
Reply
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee
‎04-24-2020 03:55 PM

Re: No Wireless Connection

@amymcp1211 

Thanks for the note.

Was your device plugged to a surge protector when the power went out? What Roku device model do you have? Have you tried rebooting your router and your Roku device? We would lastly recommend trying to perform a factory reset on your device to see if that resolves your issue.

For more information about how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply