Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
They probably designed it before the chipset was standard in new edge devices this year. But as an actual IT professional I have to disagree with the others, 802.11ax is not just about the roku's bandwidth usage, it fixes a lot of protocol issues related to having multiple edge devices on the same network and having one device lagging behind means an end user still has to support it without the full upgrade available from ax.
Hi. Requesting help as a non-technical person. We just got wifi6 because that's what Verizon gave us but now our Roku is not working. The Roku's a couple of years old so I thought we might just need to get an upgraded version but I didn't realize how complicated figuring out just which version that is would be; and, Roku doesn't offer a support chat or telephone number to call? (Roku, you really should!) I looked on the router and there is no switch to choose between 5ghz and 2.4ghz. The technician did mention that the router somehow marries the two? Again, I'm not technical. Does Roku offer a wifi6 compatible device? Would love to watch the subscriptions we pay for like Amazon prime etc. on the tv instead of our laptops. Thank you for reading and any help you can offer!
No current Roku device has Wi-Fi 6 and I wouldn't be surprised if they don't for a long time coming. I would ask Verizon why their router that's supposed to be compatible with Wi-Fi 4 and 5 isn't working properly.