Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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avivarosman
Level 7

No Signal, Remote Not Working

Our Roku home screen with the channels is on, but an additional message on top says No Signal. It also says Not Connected is the upper right hand corner.

Our remote is not working, neither are our phone apps.

 

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renojim
Community Streaming Expert

Re: No Signal, Remote Not Working

Can you post a picture?  "No signal" usually comes from the TV, but you're seeing the Roku Home Screen.  "No connection" means it's not connected to your Wi-Fi.  The remote should still work, so try new batteries.  Have you tried disconnecting the stick from the TV and the USB power cable and then reconnecting?

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