Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

No MAC Address

Where is the MAC Address? I only have the S/N on the back or bottom of the device. In Settings under system info there is the serial number again, device id, roku tv 5-digit number, but no MAC address. In networks I cannot set up an internet without a MAC address.

0 Kudos
4 Replies
Highlighted
Level 19

Re: No MAC Address

It's not under Settings->System->About?  It is on every Roku device I have.  Is this an actual TV?

0 Kudos
Highlighted

Re: No MAC Address

Yep, just bought it from Walmart. It says Roku Tv on the device.

0 Kudos
Highlighted

Re: No MAC Address

Apparently, it is the tv and not me. The help phone line says that I can try another help line or return the tv.

0 Kudos
Highlighted
Level 19

Re: No MAC Address

Be careful with any help line.  There is no Roku phone support, so anyone claiming to be Roku support and giving a phone number is a third party and is most likely a scammer and anyone asking for any kind of payment for support or activation is absolutely a scammer.

0 Kudos