About a week ago my Roku stopped connecting to the internet. When I “check my connection” it says I have wireless connection but no internet connection. My signal strength is excellent but my download speed says 0Mbps. I’ve ran several speed tests and verified with my internet provider that my download speed is where it should be (5Mbps). My phone, tablet and laptop all connect fine but not the Roku. I’ve reset both my router and my Roku device several times and nothing works. I even tried a different Roku device and it had the same issue.
There are other posts around this issue and Roku provides possible steps to take. What I’ve found is that I have to take the irritating step of rebooting my modem and router. It doesn’t make sense since everything else on my WiFi (including other roku’s) are functional. I’m not familiar with details of how a router works but am guessing the router loses its ‘recognjtion’ of the roku and the reboot re-establishes.
Thanks for the inquiry.
We would first start off by checking out our Support page regarding devices that are connecting to the internet here: What should I do if I cannot connect to my home network or the internet?
It would also be helpful if you can provide us with any error codes that you are seeing so we can further assist you.