Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jet008sff
Level 7

New modem/router, ROKU doesn't see/can't find my network

After many months of good satisfaction with ROKU, our router/modem died. We replaced it with the current Century Link high speed wireless model. Internet connection is working and the new modem was renamed with the name of my previous network. The computer sees the network under its' new name.

Now: the ROKU Choose your network screen does not see my network under either the old or the new name. The scan again, private network, and factory restart options have all been tried with no results. 

Is there any way to fix this? I have enjoyed my near one year with ROKU to date. My thanks in advance for any assistance.

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7 REPLIES 7\
Danaginna
Level 7

Re: New modem/router, ROKU doesn't see/can't find my network

@jet008sff Did you hear from ROKU?  If so I would love to hear the response.

 

boogernose
Level 18

Re: New modem/router, ROKU doesn't see/can't find my network

Do you see the new SSID name on your smart phone? or another computer.

Are you sure your broadcasting wifi?

"The computer sees the network under its' new name.

Now: the ROKU Choose your network screen does not see my network

 


seems contradictory....
You dont need to set up a private network. It si a mistake to make settings

you dont really understand the ramifications of.

---A problem clearly stated is a problem half solved---.
jet008sff
Level 7

Re: New modem/router, ROKU doesn't see/can't find my network

Never did hear from ROKU. Boo!

I contacted Century Link tech support and found that despite changing the network name the ROKU device was still looking for the network under the original Century Link name. Once the proper pass phrase (NOT the password) for the modem was entered, the ROKU saw my network and things are all back to normal.

Good luck with your concerns.

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Renee324
Level 7

Re: New modem/router, ROKU doesn't see/can't find my network

My new Modem was found by Roku, and connected...but, roku doesn’t acknowledge any channels, including YouTube. Where do I go from here ?  Thank you in advance for your suggestionsSmiley Wink

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boogernose
Level 18

Re: New modem/router, ROKU doesn't see/can't find my network

https://channelstore.roku.com/browse

What exactly are you seeing on the screen?

go to Home.

---A problem clearly stated is a problem half solved---.
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Cgaines73
Level 7

Re: New modem/router, ROKU doesn't see/can't find my network

Got new modem today and now have to connect roku to the modem. I'm impatient and would rather talk to someone to walk me through reconnecting  my roku! Please!

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RokuDanny-R
Roku Employee
Roku Employee

Re: New modem/router, ROKU doesn't see/can't find my network

@Cgaines73

Thanks for the post.

What Roku model device are you using? We would recommend checking out the information provided by our Support page here: How do I connect my Roku® streaming device to my home network and the internet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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