Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

New modem and cannot update streaming stick 3500

Got a new modem I need help resetting my purple 3500 streaming stick. My remote will not connect to my stick because of the WiFi change.  What do I do?

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Community Streaming Expert

Re: New modem and cannot update streaming stick 3500

The remote should pair regardless of the Wi-Fi change.  Try brand new batteries.  Without a remote there is no way to connect to Wi-Fi and the remote for the purple stick is no longer made, so don't give up on the one you have unless you want to trash the stick.

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