Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Re: New modem and cannot update streaming stick 3500
The remote should pair regardless of the Wi-Fi change. Try brand new batteries. Without a remote there is no way to connect to Wi-Fi and the remote for the purple stick is no longer made, so don't give up on the one you have unless you want to trash the stick.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.