Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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LisaLightrider
Level 7

New cell phone

I have a new cell phone, and the Roku Wi-Fi network won't pop up. I'm trying to link the phone but it keeps asking for an activation code, which I don't have, because Roku stick was already set up on the other phone. 

 

Seems like it never occurred to Roku that people sometimes buy new phones. 

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makaiguy
Community Streaming Expert

Re: New cell phone


@LisaLightrider wrote:

I have a new cell phone, and the Roku Wi-Fi network won't pop up. I'm trying to link the phone but it keeps asking for an activation code, which I don't have, because Roku stick was already set up on the other phone. 

 

Seems like it never occurred to Roku that people sometimes buy new phones. 


Are you trying to install the Roku app on your phone?  Sounds like you're trying to connect to the ROKU wifi-direct connection used by Roku remotes to communicate with the Roku.  This is not an internet connection and you don't want to connect your phone to it. 

Just connect your phone to your same home wifi network that you use for everything else. Install the Roku app from your app store, then use that on your phone.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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LisaLightrider
Level 7

Re: New cell phone

I'm talking about the Roku stick on my TV. I can't use it because the Roku Wi-Fi network won't come up on my phone. You have to link it, but I don't know how to get a link code, since it was already set up on my other phone. 

I tried linking it through the app but that didn't work either, because the stick can't find my phone. I tried linking it manually by using the IP address, but that also didn't work. It just won't link.

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makaiguy
Community Streaming Expert

Re: New cell phone

Wait a minute.  Are you using the phone as a wifi hotspot and that's the network you're trying to link your Roku to?

Use the Roku's remote to set things up, not the phone - the phone can't do anything with the Roku until the Roku is connected to the net, and you have to do that from the Roku's end, not the phone's. 

Are you saying the Roku does not see your phone's hotspot network when it scans for available wifi connections?  Or does it see it but fails to connect?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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