Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I recently changed my wifi network's name and password and now my roku (Premiere) will not connect to the Roku app. I unlinked my device and reset it through the pinhole in the back and now I cannot find my link code and still cannot connect my phone to the roku. The device pops up when I try to connect, but when I click on it, it says that it cannot connect and to check to see if both devices are on the same network. What do i do? Where can I find my link code?
Find your remote or get a new one. You can't use the app until your Roku is connected to your Wi-Fi and you can't connect it to your Wi-Fi without a physical remote.
Roku Community Streaming Expert
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