Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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SurpriseOma
Level 7

New Upgrade causing poor network performance

I returned home after being gone 3 days. Sometime in that 3 days my Roku Ultra did an upgrade because there is a new background on the Home Screen. 
Ever since that upgrade, I have had poor connection speeds. From 1-3 Mbps when I test the Roku. I am normally hard wired to an Ethernet switch, but I have also tested 3 different wifi networks I have in my home. a 5ghz, a2.4ghz and a separate wireless connection that I normally use just for security. All show between 1-3 Mbps. I have tested phones and iPads and they are between 300-800 Mbps depending on the network connection. 

I have unplugged the Roku and replugged it back in. I have rebooted both routers for the two separate networks. 

I am at a loss to fix these connection problems, but they are causing constant buffering which is unacceptable. 

Roku Ultra (4670 series)  

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StreamerUser
Community Streaming Expert

Re: New Upgrade causing poor network performance

Try doing a Network Connection Reset:  Settings/System/Advanced system settings/Network connection reset.

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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