Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
New Streaming Stick+ can't connect to wifi and remote intermittent
Brand new Stick+. Went through setup fine until after it did its software upgrade. After that it will not connect to wifi at all and the remote mostly doesn't except for the volume and power buttons, which I assume are IR driven.
Stable wifi setup, nothing's changed for years, AP no more than 3m away: very good signal, low noise, no interference. Have tried factory reset, makes no difference.
Any ideas? I note I am not the only one having wifi issues right now. Has the latest update broken something?
Re: New Streaming Stick+ can't connect to wifi and remote intermittent
You're correct about the volume, etc., but the remote should still connect and control the stick regardless of the Wi-Fi. I realize it's new, but try new batteries anyway. If you have another TV you can try it on, do that.
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