Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

New Roku not connecting

We are in the uk

We have had a new Roku express for a couple of weeks working fine, but in the last two days not connecting/finding home WiFi. Our other older Roku express working fine. Have tried on two TVs, so unplugged power and other cable, have turned WiFi on and off again but no joy. Also invested in a WiFi booster but makes no difference. The light on the front flashes white continuously - have we got a duff stick?

0 Kudos
Community Streaming Expert

Re: New Roku not connecting

I've run into this here several times.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Community Streaming Expert

Re: New Roku not connecting

Also, make sure you're using a 2.4GHz channel from 1 to 11.  I don't know if any Rokus support a higher channel and since one Express seems to be connected I would think you're already using a supported channel, but just check to be sure.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos