Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RooRik
Level 7

New Roku Ultra Rebooting

I have several Roku devices in house, upgraded my home theater device to the latest Roku Ultra 4800X but have been lots of reboot issues in Netflix, Vudu 

System seems to hang and eventually reboots.  Software ver show 9.41 build 4222-C2

 

do I have a bad device or bad software?

thanks

0 Kudos
5 REPLIES 5\
Scrapluv
Level 7

Re: New Roku Ultra Rebooting

Same has been happening to my Streaming Stick+ for the past few weeks.  I've had it for a year with no issues before this.  I haven't been able to find a permanent solution. 

0 Kudos
renojim
Community Streaming Expert

Re: New Roku Ultra Rebooting

With a stick make sure you're using the supplied power adapter and not your TV's USB port.  With an Ultra that's not an issue.  If it's new I'd return it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
JLove60
Level 7

Re: New Roku Ultra Rebooting

I’ve experienced the same issue. Doesn’t seem to matter if I’m in Netflix or an external HD with movies. It will go along for a few shows then hang and reboot.

0 Kudos
Scrapluv
Level 7

Re: New Roku Ultra Rebooting

Are you having issues with a streaming stick or Ultra?   I had issues with a streaming stick, switched to using the supplied power adapter from the TV's USB port (as suggested above) and haven't had any more issues so far, knock on wood.

0 Kudos
JerryB1
Level 7

Re: New Roku Ultra Rebooting

I have the same issue with my Ultra and after chatting with someone from customer service, and they just went through the basic routine of unplugging power, resetting unit, factory resetting unit and so on, I decided to remove the Micro SD card from my unit before factory resetting and all of a sudden it started working fine. Rebooting stopped and now it's fine. Not sure if there is a file in my Micro SD card that is corrupt or there is an issue with the unit accepting the card but so far so good. I will get a new Micro SD card and see what happens. I probably don't need it because the unit has enough internal memory for now. 

This may be the issue. I will give it a week without reinstalling SD card and see what happens. Hope that helps.