Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

New Roku Premier cannot see my network

I have a Smart TV with Roku that easily finds my network.  My computer and phone connect to the network easily.  I have a non Smart TV that I have recently connected a Roku Premier to.  This one cannot see the network and is unable to connect.  I have bounced both router and Roku with no results.  Router distance is 12 feet and signal is 5GHz.  Any help would be appreciated.

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2 Replies
Level 21

Re: New Roku Premier cannot see my network

When posting what model you have always state the model number from Settings->System->About.  Roku has a terrible habit of reusing names on devices with vastly different capabilities.  That being said, if you have the Premiere model 3920 it isn't dual band - 2.4GHz only.

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Level 7

Re: New Roku Premier cannot see my network

Thanks...it is 3920.  They should be more clear when selling these....why would the average buyer know this? 

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