Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Bobcal
Level 7

New Roku Express won't connect to WiFi

After selecting the network and carefully entering the password multiple times,  Roku gives a 014.40 error and won't connect to WiFi.  I have re-booted the Roku and modem, individually and separately several times.  The Roku is less than 3 feet from the modem and has a strong signal.  Where do I go from here?

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4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: New Roku Express won't connect to WiFi

Couple of things come to mind as possibilities.

Several people have reported problems establishing wifi connection if the net password contains non-alphanumeric characters.

You can actually be too close to a router such that the signal is strong enough to overload the electronics.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Bobcal
Level 7

Re: New Roku Express won't connect to WiFi

My password is only letters and numbers.

I have moved the Roku futher from the WiFi modem so the signal goes from all five "arcs" to only four.

It still will not log in.  Could the Roku be defective?  Is there any other test I should try?

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NICHOLE16
Level 7

Re: New Roku Express won't connect to WiFi

Did you figure this out? Having same problem. Network extender? Just bought the express and won't connect. My old one still works though. But wanted to upgrade so I could get HBO.

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gtrjytkuy
Level 7

Re: New Roku Express won't connect to WiFi

Several people have reported problems establishing wifi connection if the net password contains non-alphanumeric characters.

192.168.100.1 192.168.1.1
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