Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Cnohr
Level 7

New Roku Express error code 14.40

New Roku Express will not connect to wireless, error code 14.40. Just spent 20min on hold waiting to speak to agent once agent collected my account info he hung up on me. 

Now waiting again, everything in house connects to wifi just fine. Along with our Roku TV in bedroom but new device will not connect. 

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4 REPLIES 4\
Rizzo
Level 7

Re: New Roku Express error code 14.40

Same. Not connecting to internet 

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RokuKariza-D
Roku Employee
Roku Employee

Re: New Roku Express error code 14.40

Hi @Cnohr @Rizzo

Thanks for posting here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is a Roku Express or Roku Premiere, please note that both devices are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Malaina
Level 7

Re: New Roku Express error code 14.40

Thanks for the help! I called my wifi people and had them make 2 separate Wi-Fi’s one for the 2.4G and one for the 5G. Thinking this would solve the problem, it doesn’t. I reset my Roku and my wifi and tried again still didn’t work the last option i can come to is to factory reset, but then if that won’t work what else can i do? I’ve never had a problem like this before.

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Ello2022
Level 12

Re: New Roku Express error code 14.40

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