Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

New Modem

My Provider (SHAW) installed a new moden and now my Roku stick will not connect . Solution PLEASE!

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1 REPLY 1\
Community Streaming Expert

Re: New Modem

Assuming this is a new modem that has a built-in router ...

You will need the router's SSID (i.e. net name) and password from Shaw.  If you have these then:

From the Roku home page: Settings > Network > Set up network

Click on the router's SSID from the list of "found" networks.

Enter password when directed.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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