Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I am a new member and new to a Roku and need assistance if possible.
I am staying at a timeshare facility so purchased a Roku Express + so we could stream Netflix. When setting up the Roku it connects to the internet supposedly, giving me green checkmarks in all 3 boxes. After a moment it comes back and says it could not load the software update and gives an error code 003. I fiddled with it for 2 hours or more last evening and was going to take it back today but thought about trying here first.
I think the issue may be the tiered sign in they use here. I select the network and put in the password assigned for this facility and it works - I get the 3 green checkmarks. At that point, with my laptop, another screen comes up and asks for my username and password to access the "streaming" network that I paid an additional fee for. I don't see that the Roku has the ability to get me to the 2nd screen - it wants to download the software after the 1st password instead of loading the 2nd browser. Does that make sense? Is it incapable of that kind of access? Thoughts are appreciated.