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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Andrew79
Level 7
‎10-27-2020 09:12 PM

Network wireless connection.

When selecting check connection the wireless will not connect. I looked up my IP address and my Roku express device status is on and has full bars. I have gone into the 2.4 GHz Radio channel and unselected automatic find best channel and have tried manually selecting channels 1 through 11 and tried check connection on each one. The best I can get is poor wireless connection. Is there a way of correcting this?

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makaiguy
Community Streaming Expert
‎10-28-2020 07:31 AM

Re: Network wireless connection.

Try moving your Roku around a little - at the frequencies used by wifi, even a couple of inches can make a big difference sometimes.

Sometimes Roku wifi connections can be improved by setting them up from scratch again.  See if this procedure helps any:

Restart your router (even if other devices have no problem finding and connecting).

After the router comes back up, restart the Roku via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart) to start with a clean slate.

Find and connect to your network via Settings> Network > Set up connection

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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