Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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durbyoliv92
Level 7

Network/wifi speed issues

I'have had this same Roku in place for months with no issues. However, in the past few days I have noticed when trying to watch anything live via Hulu channels very bad resolution and it is slow to load. Looking at my access point controller I see that the connection rate is 13 Mbps down and the same 13 Mbps upstream as well. That seems very slow/odd as my other Roku shows 72 Mbps down and 65 Mbps upstream. The signal level for both are similar (-48dBm for the slow one and -52 dBm for the working one.) I've tried rebooting the problematic Roku but still no luck. Any suggestions?

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StreamerUser
Level 16

Re: Network/wifi speed issues

Hard to provide much advice without further information:

Are you looking at Roku's network speed information? (Settings/Network/Check connection)

What does each Roku indicate is the "internet download speed"?

What are the Roku models? What firmware version is on each device?

Are they connecting via 2.4Ghz or 5Ghz? Do you have separate 2.4Ghz and 5Ghz SSIDs?

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