Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Network trouble

My wireless internet works on other devices but for the roku it keeps saying when I try to connect to the internet it says network error and I’m entering the password correctly and scuttling. Can anyone help me? Thanks 

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Roku Employee
Roku Employee

Re: Network trouble


Thanks for the inquiry.

For clarification, are you trying to setup your device and trying to connect to the network, or have you already setup the device and all of sudden can no longer connect?

We would first recommend rebooting both your wireless router and your Roku device. Alternatively, we'd also recommend trying to connect to an alternate network such as a mobile hotspot to see if you are able to connect your device.

Please keep us posted, and we will continue to assist you further.


Danny R.
Roku Forum Moderator
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