Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Network issue with Roku Premiere

I recently got a Roku Premiere, and since I set it up I've been having problem with network issue. When I try to steam Sling TV I always get buffering issues, or the quality is so bad just can't even watch. Sometimes it doesn't even open when I click play. I have a bunch of other older Roku devices in my house and they work fine. I also purchased another Roku Premiere just to test out if I got a defective one, but that had the same problem. Anyone know how I can resolve this issue?

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Roku Employee
Roku Employee

Re: Network issue with Roku Premiere

@Dewan 

Thanks for the note.

We would recommend check out some wireless troubleshooting tips here: 
Tips for improving the wireless connection to your Roku® streaming device

We would also recommend adjusting your wireless network (changing the wireless broadcast channel). If the issue is still unresolved, send me a PM with your Roku account email address and the serial number of your Roku device. I'll get you in touch with our support team to see if there's anything else we can do to help. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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