Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Community Manager
Community Manager

Network Troubleshooting Help

If you need help connecting your device to your home network, please visit our support page: How do I connect my Roku® streaming device to my home network and the internet?

For troubleshooting issues with your home network and/or your device's internet, please visit our support page: How do I check the connection to my home network and the internet?

Here are some screenshot examples that you may see if your Roku device is running into a connection issue:

network4.png

If you do not see your wireless network appear in the list of networks found when searching, make sure to double check that your wireless router is broadcasting a compatible wireless network. Note: Roku Express and Roku Premiere/Premiere+ (3920/3921) models support only 802.11 wireless b/g/n networks (the 2.4GHz band). 

Unable to connect to wireless network: Incorrect wireless network password, etc.

network5.png

Loss of internet connection: 

network6.png

Loss of internet connection while streaming content:

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Check out the support links below for help with these error messages screens: 

What should I do if I cannot connect to my home network or the internet?
What should I do if I see Error Code 011 (Cannot connect to Roku)?

 

If your Roku device detects a low wireless signal, you may see any of the below messages:

network8.png

network9.png

See more about how to resolve this issue here: 

What should I do if I see the "Low signal strength" message?
Tips for improving the wireless connection to your Roku streaming device

Tanner D.
Roku Community Manager
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