Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jross23
Level 7

Network Help!

I have had my TCL Roku TV for eight months; however, a few days ago the wifi went out on the TV. When trying to re-connect, it asked me if I am at a hotel or if I am at home. I have other devices on the internet to see if that is the issue; in this case it is not. I've researched this problem; however, the same issue continues. It says the following:

Status: Not connected

Connection Type: Wireless

Signal Strength: Good

Wireless Channel: 4

I've tried restarting both the wifi and tv. I even factory rest the TV. DID NOT WORK.

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renojim
Community Streaming Expert

Re: Network Help!

Does the Wireless MAC address shown under Settings->System->About show all zeroes?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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