Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Network Error, 014.50

I absolutely cannot get connected to my home wifi but I can get connected to my phone hotspot. Please explain?????? 

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Level 21

Re: Network Error, 014.50

Try the following.  It's worked for me several times, even when my Rokus can't connect but other devices connect to the same wifi network without problem.

Restart your wifi router. 

When router comes back up, restart your Roku device(s) - Settings > System > Restart system  (If on Roku tv, Settings > System > Power > Restart system)

Reset Roku device(s) network connection - Settings > Network > Set up connection


  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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