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ssickels
Level 7

Netflix not loading - stays stuck at splash screen

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Hi — for 3 days now Netflix is not loading from my Roku stick. All other apps work fine. 

For the first day, it went through the Netflix splash screen, then to a cryptic (hex code) error message (which I could dismiss to get back to the Home Screen). Now it just sits, stuck, at the Netflix splash screen. 

- I’ve rebooted the Roku.

- I’ve made sure (today) that the Roku s/w is up-to-date (it is). 

- And I’ve deleted and reinstalled the Netflix app.

Any ideas?  Thanks! 

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makaiguy
Community Streaming Expert

Re: Netflix not loading - stays stuck at splash screen

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@ssickels-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Netflix not loading - stays stuck at splash screen

Jump to solution

@ssickels-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

ssickels
Level 7

Re: Netflix not loading - stays stuck at splash screen

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@makaiguy Thank you!!! That worked! Very much appreciated.  Smiley Happy


@makaiguy wrote:

@ssickels-

After removing a channel, best practice is to clear the Roku's memory by restarting it  before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)


 

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makaiguy
Community Streaming Expert

Re: Netflix not loading - stays stuck at splash screen

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@ssickels-  Glad it helped.  Tuck that away in your bag of tricks for the next time you have trouble with a Roku channel app.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.