Wi-Fi & connectivity

[EvieB]

We bought the Roku/Roku stick bundle yesterday. Set them up on the 2 TVs and they were working great. Today neither will connect. Other devices connect to the internet and Roku is showing signal strength excellent. We have tried resetting internet and both Rokus. Both still don’t work. We have FIOS wireless. 

[EvieB]

It’s the Roku Ultra and the Roku Streaming Stick + that are we’re in a bundle bought together if that makes a difference

[DBDukes]

@EvieB 

Are you in the USA?

Both of those devices are dual band. They support 2.4 GHz b/g/n networks, and 5 GHz networks. However, not all countries use the same channels of the various bands. In 5 GHz in particular, some countries use channels that in the USA are reserved for non-consumer use.

If you're in the USA, this likely won't come into play. But that's why I'm asking.

[EvieB]

Yes I’m in the USA

[DBDukes]

@EvieB 

Then, unless your WiFi is using a non-standard channel, it should be working.

On each Roku device, go to Settings > System > Network

It should show the channel on which you're operating. Here's a screenshot someone else posted that shows it. Ignore the highlighted areas. You want Wireless channel.

That will tell us both the channel and band. That may provide a clue.

[TrooperDada326]

21 Mbps is way too slow BTW 

[DBDukes]

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@TrooperDada326 wrote:

21 Mbps is way too slow BTW 

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Not for me. I have a good network.

[TrooperDada326]

If you say so. I have 500 Mbps. My Roku gets 189 Mbps 

[DBDukes]

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@TrooperDada326 wrote:

If you say so....

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I said so. Amazon too, by the way. 15 Mbps will stream 4K Prime Video content according to Amazon. Of course, if your network is not up to snuff, you need more to compensate.

[TrooperDada326]

Amazon recommends a minimum of 15 Mbps for 4K. Netflix 25 Mbps. Those are bare minimum specs keep in mind.