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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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shelbyletson
Level 7
‎10-26-2020 12:23 PM

Need help setting up dorm wifi on tv

when i go to the wifi on the tv i click my router and it asks if im at a hotel or dorm. i click dorm and it tells me to connect to the roku wifi and then fill out information on a browser. when i get onto the roku wifi a browser doesnt pop up. where do i go to enter the information?

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makaiguy
Community Streaming Expert
‎10-26-2020 01:04 PM

Re: Need help setting up dorm wifi on tv

Many hotels, dorms, etc,  are set up with a wifi system that you connect to by logging in on a web page via an internet web browser.

The Roku has no web browser.  In order to log the Roku into the net's web page, you use the browser in a wifi-equipped computer or mobile device and set it up to work through the Roku.  You do this by connecting your computer or mobile device to the Roku via a wifi-direct connection.

This Roku page explains the process: https://support.roku.com/article/215058118

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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shelbyletson
Level 7
‎10-26-2020 07:23 PM

Re: Need help setting up dorm wifi on tv

in the link it says after the connection is initiated, the remaining steps will appear on the television screen. Complete these steps on your computer or smartphone. however when i connected (i tried on both my phone and laptop) nothing popped up on my tv or my phone/laptop. I even tried saying i was at home instead of a dorm and it connects to the wifi, but i cant get on anything like youtube or netflix.

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