Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

My roku does not display my network name?

Recently my roku would not display my network name and then I went and bought a new roku exspress+ yesterday and its doing the same thing. I know for sure my network is available publicly and I've even adjusted the channel in my router

Labels (1)
0 Kudos
Community Streaming Expert

Re: My roku does not display my network name?

What channel did you change it to, and on what radio band? The Express doesn't work on 5 GHz, so only the 2.4 GHz settings need to be looked at. It should be on channel 1, 6 or 11. Also check the protocol settings. Many devices by default are set to 802.11 b/g/n. Almost nothing still uses 11b, so you can just set it to g/n. There might be a checkbox that says something about legacy connections. If so, turn that off as well. 


Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
Community Streaming Expert

Re: My roku does not display my network name?

To add to the reply from @atc98092 

In the 2.4 GHz band, Rokus only use the channels that are in use in the USA, i.e. channels 1-11.  Channels in the "teens" are used in some other countries and are supported by some routers, so make sure your router is not set to a channel higher than 11.

Also, there have been a number of reports lately of people who have routers supplied by their Internet Provider having their router's 2.4 GHz band disabled by an update to the router software.   They've had to have their Internet Provider re-enable the 2.4 GHz band, or in some cases swap in a new router.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
0 Kudos