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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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electricboy45
Level 7
‎04-07-2020 06:43 PM

My premiere dissent see the Wi-Fi signal anymore but my other gadgets do

My premiere dissent see the Wi-Fi signal anymore but my other gadgets do

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RokuDanny-R
Roku Employee
Roku Employee
‎04-08-2020 03:45 PM

Re: My premiere dissent see the Wi-Fi signal anymore but my other gadgets do

@electricboy45 

Thanks for the inquiry.

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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