Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

My new Roku Express+ wont accept my PW

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My New Roku Express+ wont accept my password. Its the correct password and my phone and computer are running on this wireless network.

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Roku Employee
Roku Employee

Re: My new Roku Express+ wont accept my PW

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@Bobr83 

Thanks for the notes.

The Roku Express and Express+ devices will only connect to a 2.4 Ghz network. If you can change your network from 5 Ghz to 2.4 Ghz, then your device will connect to your network. Otherwise, you would need a different device that can connect to 5 Ghz (not an Express or Premiere) such as a Roku Streaming Stick or Roku Ultra.

For a list of device, visit our products page here: Roku Streaming Players


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: My new Roku Express+ wont accept my PW

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@Bobr83 

Thanks for the inquiry.

If your password has special characters, you may have issues connecting to your network. If that is the case, you might try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: My new Roku Express+ wont accept my PW

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The only special character I have is an exclamation point, I would assume that would be accepted.

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Level 7

Re: My new Roku Express+ wont accept my PW

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My WiFi is 5Ghz. Does this mean I need a different box?

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Roku Employee
Roku Employee

Re: My new Roku Express+ wont accept my PW

Jump to solution

@Bobr83 

Thanks for the notes.

The Roku Express and Express+ devices will only connect to a 2.4 Ghz network. If you can change your network from 5 Ghz to 2.4 Ghz, then your device will connect to your network. Otherwise, you would need a different device that can connect to 5 Ghz (not an Express or Premiere) such as a Roku Streaming Stick or Roku Ultra.

For a list of device, visit our products page here: Roku Streaming Players


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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