Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

My hotspot won’t populate on the network page.

I have a hotspot on my phone and I’m trying to connect it to my Roku express and my hotspot isn’t coming up on my network search. 
Can I not use my phone as an hotspot ? 
How do I fix this !?! 

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1 REPLY 1\
Community Streaming Expert

Re: My hotspot won’t populate on the network page.

Your Roku Express has single band wifi capability, operating in the 2.4 GHz band only, on channels 1 through 11.   If your hotspot does not user the 2.4 GHz band, or if it is using a 2.4 GHz channel above 11, your Express won't see it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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